Termini e condizioni

Authenticity pledge

• Your trust is very important to us. We believe that buying a second-hand watch or jewel online should be simple and honest. For this reason, we guarantee that every new & second-hand watch or jewel on our site and in our shop is 100% authentic
• We stand behind this authenticity guarantee with a full money back refund on any watch not found to be completely authentic.`

Import taxes & Custom fees

• International buyers (All buyers outside Switzerland) will be responsible for their country’s customs fees and import taxes, buyers are kindly requested to contact the customs authorities for an exact tax estimation.
• Import taxes may vary if the watch is a second hand or a brand new one.

Return Policy

• Watches & jewels bought in the shop are not subject to full refunds unless there is a defect with the product itself.
• Watches & jewels bought online can be returned and granted a full refund within 3 days after the receival of the product.
• Full refunds can be denied in the following cases: The watch or the jewel shows signs of usage (Scratches, removal of stickers etc....) - The expenses of the return should be covered completely by the buyer. The package should be insured with the product’s value, in case of a lost package the buyer will be responsible for the loss.

Warranty Policy

• In case the watch is new, it has a valid warranty from the original manufacturer then in case of defects, all repairs will be covered by the original manufacturer.
• In case the watch is second-hand and it has been originally produced before the 1990 (included) it is given our in-house one-year warranty.
• In case the watch is second-hand and it has been originally produced after the 1990(excluded) it is given our in-house 2 years warranty.

The warranty covers the following:

• Any mechanical defect within the warranty timeframe.
• Any product-appearance defect noted by the client, when receiving the product in case the watch or the jewel has been shipped.

The warranty does not cover the following:

• Damage done due to the use of the watch or the jewel, such as (scratches, glass breaking, crown damaging etc....)
• Water resistance is not covered by our warranty in case the client doesn’t keep the crown, or the pushers firmly closed. (N.B: Every watch has specific level of water resistance which is engraved on the back of the watch)

The following table shows what are the activities can be done according to the watch’s resistant levels:

Shipping

• We ship internationally with our logistics business partners (UPS, Fedex, Swiss post & Bianchi).
• Shipments are fully insured by Taleda until the clients receive the package.
• For Accessories and items costing less than 1000 Swiss francs or the equivalent, Shipping costs are agreed on with the client.
• As a courtesy, shipping costs for Watches and jewelry with a price over 1000 swiss francs are covered by Taleda.

Additional general information

• Taleda SA, is not in any way affiliated with the brands of the products offered on the website.
• Taleda SA, is not an official retailer for any brand presented on our website.